SEND Local Offer
Information on local services and support available for children & young people (0 to 25) with Special Educational Needs or Disabilities (SEND).
Welcome to Hartlepool Borough Council's Local Offer.
Welcome to Hartlepool Borough Council’s SEND Local Offer. This aims to bring together useful information, advice and guidance for children and young people 0-25 with special educational needs and disabilities (SEND) and their families.
We have worked closely with the SEND Partnership, including our Parent Carer Forum (1Hart, 1Mind, 1 Future) to develop this Local Offer.
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Health & Wellbeing
This section contains information about the various health services which are available to support your child or young person. This includes services available from Primary Care, hospital services, respite services, specialist services.
Education
This section contains information about educational provision available for children and young people with additional needs. It also explains what an EHC Needs Assessment is and the associated processes
Social Care
Some children and young people with SEND may have disabilities or other needs which may require support from social care services. In this section you can find out more.
Transitions and Preparation for Adulthood
We want to help you make informed choices about your future and help improve your skills to become independent as you can be.
Transport
Getting around is important and in this section you’ll find out more about getting to school, hospital and travelling independently.
Support, Advice and Guidance
In this section you can find information on support available in Hartlepool, the North East and Nationally. This includes support groups, registered charities and organisations who can offer advice, including helplines.
Disability Register
Registering your child on the Disability Register is optional. They are not required to have an EHCP or a diagnosis. By registering on the disability register you could give you and your family the chance to influence and shape services. You can register your child or young person if they are:
- aged 0 to 18 years;
- experiencing development delay in one or more areas;
- is likely to need support into adulthood; and
- live in Hartlepool.
You can register by completing this form.
If you require any further information, please contact: childrensdisabilityregister@hartlepool.gov.uk
Complaints, Comments and Compliments
There may be times when you are unhappy about the services you receive from the local authority, education or health sector. Links to the relevant complaints processes are given below:
Local Authority
If you wish to comment on the service provided to you by Hartlepool Borough Council visit Complaints, Comments and Compliments | Complaints, Comments and Compliments | Hartlepool Borough Council
Education
Hartlepool schools will have their own individual policy for dealing with complaints in relation to the issues you are unhappy about in school. To access these policies you will need to go to the school website in question.
Health
If you would like to share feedback on any aspect of NHS care, treatment or service visit https://www.england.nhs.uk/contact-us/feedback-and-complaints/complaint/
Health – North East and North Cumbria ICB
If you are unhappy with the treatment or service that you, a relative or someone you care for has received from your local NHS visit Compliments and complaints | North East and North Cumbria NHS (northeastnorthcumbria.nhs.uk)
You Said, We Did
We value your feedback and continually strive to ensure that your feedback is acted upon. If you would like to make any comments, or provide feedback on the Local Offer, you can email localoffer@hartlepool.gov.uk. Please note that this inbox is not continuously monitored and if you have a question or comment that requires an immediate response please do not use this email address.
Jargon Buster
The Jargon Buster can be found on the 1 Hart 1 Mind 1 Future website here.
Neighbouring Authorities Local Offers
County Durham – Special educational needs and disabilities (SEND) and our Local Offer – Durham County Council
Darlington – SEND Local Offer – Darlington
Middlesbrough – SEND Local Offer | Middlesbrough
Redcar and Cleveland – Local Offer – SEND | Redcar & Cleveland: Information Directory (redcar-cleveland.gov.uk)
Stockton – SEND Local Offer – Education – Stockton-on-Tees Borough Council
